At Bent Gadgets, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations, and we want to ensure a transparent and efficient process for returning products and obtaining refunds.

Return Policy

• 30-Day Return Window: You may return most new, unopened items sold and fulfilled by Bent Gadgets within 30 days of delivery for a full refund.
• Condition of Returned Items: Items must be returned in their original condition and packaging. Products that are returned damaged, or missing parts may be subject to a restocking fee or may not qualify for a full refund.
• Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.). We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

How to Initiate a Return

1. Contact Us: To initiate a return, please contact us at [email protected] or call our customer service team at +1 385-215-9815. Provide your order number and details about the product you would like to return.
2. Receive Return Authorization: Once your return is reviewed and approved, we will send you a return authorization number along with instructions on where to send the returned items.
3. Package Your Return: Pack the item securely, including the original product packaging and labeling. Ensure that the return authorization number is clearly written on the outside of the package.
4. Ship the Item: Send the item to the address provided in the return instructions. You will be responsible for paying for your own shipping costs for returning your item.

Refund Process

Once we receive your item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-8 business days.
• Damaged or Incomplete Returns: If the item is returned damaged or not in its original condition, a partial refund may be granted, or the refund may be denied.

Exchanges

If you need to exchange an item for the same item, send us an email at [email protected], and follow the return procedure mentioned above. Once the returned item is received, the replacement item will be shipped to you.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us:

• Email: [email protected]
• Phone: +1 385-215-9815
• Physical Address: 30 N Gould St Ste St Rsheridan, Wy 82801, United States

We aim to make your experience as seamless as possible and are here to support you every step of the way! Thank you for choosing Bent Gadgets.